Hong Kong Asia Heart Centre is committed to delivering safe, professional, and patient-centric cardiovascular care to all individuals. We place a high priority on transparent communication and mutual trust. By encouraging patients to be fully informed of their rights and responsibilities, we aim to collaborate effectively to achieve optimal clinical outcomes.
Patient Rights
As a patient of this Centre, you are entitled to:
Quality Care: Access cardiac diagnostic, therapeutic, and nursing services that adhere to international clinical and professional standards.
Transparency: Obtain clear information regarding the scope of services, clinical protocols, and the prevailing fee schedule.
Right to Information: Receive comprehensive explanations from healthcare professionals concerning your cardiac condition, diagnostic findings, proposed treatment modalities, and potential risks.
Medication Awareness: Be informed of the indications, therapeutic effects, and potential adverse reactions of any prescribed medication.
Informed Choice: Exercise the right to consent to or decline any clinical examination or treatment based on a full understanding of the relevant facts.
Secondary Consultation: Seek a second medical opinion to facilitate informed decision-making.
Dignity and Respect: Have your privacy, personal dignity, and cultural or religious beliefs respected throughout the continuum of care.
Data Confidentiality: Expect that all personal and medical records are managed with strict confidentiality and in accordance with data protection protocols.
Feedback Mechanism: Express opinions or lodge formal complaints regarding our services, with the assurance of a fair, systematic, and timely resolution.
Patient Responsibilities
To maintain the highest standards of safety and service quality, patients are expected to:
Disclosure of Information: Provide healthcare providers with accurate and comprehensive health data, including past medical history, current medications, and known allergies.
Adherence to Treatment: Actively cooperate with and adhere to the mutually agreed-upon treatment plans and clinical instructions.
Proactive Inquiry: Seek clarification from medical staff whenever there are uncertainties regarding proposed treatments or procedures.
Mutual Respect: Maintain a respectful attitude toward healthcare personnel and other patients, and comply with the Centre’s operational regulations.
Financial Accountability: Ensure a clear understanding of and make necessary arrangements for medical expenses and insurance coverage.
Integrity of Documentation: Refrain from requesting the issuance of non-factual medical certificates or legal documents.
Resource Stewardship: Utilize healthcare resources responsibly to support the sustainability of a premium medical environment.
Feedback and Quality Improvement
Your feedback is integral to our pursuit of clinical excellence. We welcome suggestions or formal feedback regarding our services. Our administration will review and address all submissions with professionalism and accountability to ensure continuous service enhancement.
For further inquiries, please contact us at: (852) 3189 7011
